Privacy Policy

1. Who We Are

BookedJobs is a customer booking and service management system operated by WebLiveView Ltd, based in Ireland.

We provide software to service businesses — including plumbers, heating contractors, gas installers, boiler installers and other service businesses — to manage bookings, enquiries, quotes, payments, and customer communication.

We operate only in Ireland.

2. Our Role Under GDPR

There are two types of data involved:

A. Customers of Businesses Using BookedJobs

If you submit a booking, enquiry, quote request or other form to a business using BookedJobs:

• The business using BookedJobs is the Data Controller
• WebLiveView Ltd (BookedJobs) is the Data Processor

We process data on behalf of that business only.

We do not own that data and we do not use it for marketing.

B. Businesses Using BookedJobs (Our Clients)

When businesses sign up to BookedJobs, WebLiveView Ltd acts as the Data Controller for their account and subscription data.

3. What Data We Process

A. Customer Booking & Enquiry Data (on behalf of businesses using BookedJobs)

This may include:

• Name
• Phone number
• Email address
• Property address
• Boiler details
• Job description
• Preferred service time
• Payment confirmation reference (processed via the business's payment account)

We do not store or access card numbers. All card payments are processed securely through Stripe.

B. Business Account Data

We collect:

• Contact name
• Business email
• Phone number
• Billing information
• Subscription payment data (processed through Stripe)

We do not store full card details.

4. How We Use Data

We use data strictly to:

• Deliver booking system services
• Send job notifications
• Process subscription payments
• Provide customer support
• Maintain system security

We do not sell data. We do not send marketing to customers of businesses using BookedJobs. We do not run third-party advertising based on booking data.

5. Data Storage & Security

We use the following secure service providers:

• Tally (form collection)
• Supabase (EU-hosted database)
• Stripe (payment processing)
• WhatsApp Business API (customer communication)
• Google Analytics (B2B website tracking only)

All systems use secure authentication and encrypted connections. Access is restricted to authorised personnel only.

6. Data Retention

We apply the following retention policy:

Booking Data

Stored for up to 6 years to support tax, accounting, and service record obligations of businesses using BookedJobs.

Inactive Business Accounts

Deleted 12 months after account closure unless legally required to retain.

Trial Accounts

Deleted after 90 days if not converted.

Data may be deleted earlier upon request by the business using BookedJobs (Data Controller).

7. Your Rights

Under GDPR, individuals have the right to:

• Access their data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Lodge a complaint with the Data Protection Commission (Ireland)

If you are a customer of a business using BookedJobs, please contact that business directly first.

If needed, you may contact us at sales@bookedjobs.ie.

8. International Transfers

All services are configured for EU hosting where possible.

We do not intentionally transfer data outside the European Union without appropriate safeguards.

9. Website Tracking

Our website uses Google Analytics for business performance monitoring.

We do not use tracking for customer booking and enquiry data processed on behalf of businesses using BookedJobs.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.